Al Masaood is committed to respecting your personal information and complying with the relevant laws including, without limitation, the Federal Decree – Law No. (45) of 2021 on Personal Data Protection (“PDP”). This policy sets out the basis on which any personal data collected from you, through your interface with Al Masaood, or that you provide via the Al Masaood Website will be processed.
Please read this Privacy Policy carefully to understand Al Masaood’s views and practices regarding your personal data and how it will be collected, processed, held, stored, and disclosed.
By visiting the Al Masaood Website, you accept and consent to the practices described in this Privacy Policy.
This Privacy Policy may be amended from time to time and the new version posted on this webpage with an updated date displayed. You should check this webpage from time to time to see if there have been any changes as they will apply to you. You confirm that you accept any changes to this Privacy Policy by continuing to provide information, including by usage of the Al Masaood Website.
The Al Masaood Website is owned and operated by Al Masaood LLC, a limited liability company registered in Abu Dhabi, UAE (“Company”).
Any information collected via the Al Masaood Website is collected and processed by the Company on behalf of Al Masaood in accordance with this Privacy Policy. For the purpose of the PDP, the data controller is the Company.
The Company may collect and process the following data about you:
Cookies are simple text files that are stored on your computer or mobile device by a website’s server. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier, website’s domain name, and some digits and numbers.
Cookies can be either ‘persistent’ or ‘session-based’. Persistent cookies remain on your device until they expire or you delete them. Session cookies are temporary and are removed when you close your browser.
We use three types of cookies on our website.
Essential cookies, required for the website to function properly. These cannot be disabled. Analytics cookies, used to collect anonymous information about how visitors interact with the site, helping us improve performance. Marketing cookies, used to deliver personalised advertising and measure the effectiveness of our campaigns.
None of these cookies store personal information such as your name or email address.
You can customise or reject nonessential cookies at any time using the cookie settings provided on our website. If you prefer to manage cookies at browser level, most browsers allow you to adjust your cookie preferences, including blocking certain types of cookies, deleting existing cookies, or preventing new cookies from being stored.
For step-by-step instructions, you can refer to your browser’s help section, which provides guidance for a wide range of devices.
Al Masaood uses personal information collected about you in the following ways:
This information may be used for the following:
Al Masaood may also receive information from other sources. Information from other sources may be combined with information you provide, and information collected about you. This information and the combined information may be used for the purposes set out above (depending on the types of information received). In particular, statistics around email opening and clicks using industry standard technologies may be collected to help monitor your response to Al Masaood e-newsletters and to improve these e-newsletters.
Al Masaood and its third-party service providers, including but not limited to marketing fulfillment, market research agencies and similar organizations, may contact you by post, telephone, email and/or text message unless otherwise instructed by you.
Your personal information will not be sold, distributed or leased to third parties, except as noted below, to use for their own purposes unless you give your permission or there is a legal requirement to do so.
However, you agree and consent that:
The Al Masaood Website will be, managed and operated from the United Arab Emirates. The data collected from you via the Al Masaood Website will be stored on servers in the United Arab Emirates. In order to provide you with our services, we may need to transfer your personal information to locations outside of the jurisdiction in which you provide it.
In accordance with the PDP, Personal data can be transferred outside the UAE where the transfer is being made to a jurisdiction that has adopted personal data protection legislation, provided the legislation in question reflects the most important provisions, measures, controls, conditions and rules for protecting the privacy and confidentiality of personal data, as well as honoring the data subject rights afforded by the Laws and provisions relating to the enforcement of the relevant requirements by a regulatory or judicial authority. In addition, transfers may occur to countries with whom the UAE has signed a multi-lateral or bilateral agreement for the protection of personal data. We expect the Data Office to publish a list of countries which will be treated as adequate for this purpose. By providing your personal data to the Al Masaood Website, you agree to this transfer, storing or processing.
The Company will take all steps reasonably necessary to ensure your data is treated securely, to prevent unauthorized access or disclosure and in accordance with this privacy policy.
Unfortunately, the transmission of information via the internet is not completely secure. Although all steps reasonably necessary will be taken to protect your personal data, the security of your data transmitted to the Al Masaood Website cannot be guaranteed; any such transmission is at your own risk. Information submitted via the Al Masaood Website is normally unprotected until it reaches the Company. Users are requested not to send confidential details or credit card numbers, for example, by email or the enquiry form. Once your information is received, strict procedures and security features will be used to try to prevent unauthorized access.
The time period for which your information is kept varies according to what your information is used for. In some cases, there are legal or regulatory requirements to keep data for a minimum period. Unless there is a specific legal requirement to keep the information, it will be retained for no longer than is necessary for the purposes for which the data was collected or for which it is to be further processed. At any time, you can ask for your stored information to be deleted from the Company’s database using the contact details below. However, some of your information may be retained in some circumstances, such as to resolve disputes, troubleshoot problems, enforce terms and conditions or as required by regulators. Further, in some circumstances such information is never entirely removed from databases due to technical constraints and systems back-ups.
We have implemented appropriate information security policies, rules and technical measures to protect the personal information that we have under our control from unauthorized access, improper use or disclosure, unauthorized modification and unlawful destruction or accidental loss.
All of our employees, partners, consultants, workers and data processors (i.e., those who process your personal information on our behalf), who have access to, and are associated with the processing of personal information, are obliged to respect the confidentiality of such personal information.
You have the right to access your personal information
ACCESS – you can request access to your personal information and, further details about how it is handled.
You have the right to rectify your personal information
RECTIFY – if the personal information we hold about you is inaccurate or incomplete, you are entitled to request to have it rectified.
You have the right to request your personal information is erased
ERASURE – you can ask us to delete or remove your personal information where the processing is not necessary for the legitimate interests of Al Masaood.
You have the right to restrict processing or object to the processing of your personal data
OBJECTION – you have the right to restrict or to object to the processing of your personal information unless the processing of your personal information is necessary for the legitimate interests of Al Masaood.
You have the right to data portability
You have the right, in certain circumstances, to obtain personal information you have provided to the Company with (in a structured, commonly used and machine-readable format) and to reuse it elsewhere or to ask us to transfer this to a third party of your choice.
You have the right to withdraw your consent
At any time, you have the right to withdraw your consent for the Company to process your personal information.
You can exercise the right at any time by contacting Al Masaood privacy@masaood.com.
When you fill in a form on the Al Masaood Website (for example, the inquiry form), you must use any check boxes to indicate your preferences regarding use of your information and/or do not provide the relevant information. If you do not want your data to be used in this way, or for your details to be passed on to third parties for marketing purposes, please ensure you indicate this using the relevant box. However, please note if you do not provide all or correct information requested, it may not be possible to provide you with the relevant information and/or services.
You have the right to lodge a complaint
If you have a complaint or concern about our privacy practices or how we have used or processed your personal information, you can report it to the UAE Data Office. Please note that some of the rights listed above may be limited where we have an overriding interest or legal obligation to continue to process your personal data or not disclose the same.
The Al Masaood Website may contain links to and from the websites of other businesses of Al Masaood, partner networks, advertisers, and affiliates. If you follow a link to any of these websites, please note these websites have their own privacy policies and the Company does not accept any responsibility or liability for these websites or policies. Please check these policies before you submit any personal data to these websites.
The PDP gives you the right to access information held about you. For more information about this right please see the UAE Data Office (u.ae).
Al Masaood does not knowingly collect the information of, or make contact with, children, including to participate in customer research activities. If you are aged 18 or under, please get your parent/guardian’s permission before you provide any personal information via the Al Masaood Website. Users aged 18 or under without such consent are not allowed to provide us with personal information.
The Company reserves the right to change this Privacy Policy at any time and may also make changes in order to comply with changes in applicable laws and regulations.
Where appropriate, we will notify you of significant changes to this Privacy Policy by email, however we encourage you to check back frequently to obtain the latest copy of Al Masaood’s Privacy Policy. If it is necessary to process your personal data for a different purpose than the ones mentioned above, we will inform you in advance.
This Privacy Policy does not override any applicable national data privacy/ protection laws and regulations in countries where the Company operates.
Any questions or concerns pertaining to this policy should be addressed to privacy@masaood.com